How can we help?

• PC: open the Peakabu app and use the Redeem section, or redeem on the pricing page while signed in.
• Mobile: sign in to Peakabu Mobile and enter your code where it asks to redeem.

If a code says it's invalid, check for extra spaces or look-alike characters (O vs 0, I vs 1). Still stuck? Email us the code and your username.

If you were signed in when you bought, every code is saved under My codes on your account page. It shows whether each code is unused, redeemed, or expired, and the date it ends. Expired codes drop off the list a month later.

Unused codes never expire, so a gift can wait (event passes still end with their event window). You can buy up to 20 codes in one checkout. To give one away, choose Copy to gift and send it to a friend. Whoever redeems it first gets it. If you gift a monthly subscription, it bills your card, and you can cancel it from Manage in your list.

If you were signed in when you bought it, it's under My codes. Otherwise, check your spam or promotions folder. Emailing the code is optional at checkout, so if you didn't enter an email, nothing was sent.

Either way, contact us with the purchase date, the amount, and the last 4 digits of the card you used, and we'll find your code.

Peakabu accounts only need a username and password, with no email on file. That means we can only recover an account that has Discord linked.

If you've linked Discord, contact us and we'll help you back in. If you haven't, we have no way to prove the account is yours. Link Discord on your account page to protect yourself.

Yes. Sign in to Peakabu Mobile with the same username and password you use on PC. Squad and Pro plans include Peakabu Mobile hosting for as long as the plan runs.

Yes. Free accounts can host with no time limit, for themselves and up to 5 others, and add up to 10 GB of footage a month. Guests who join by QR code are always free. Paid access raises that to 120 GB a month and adds the paid extras.

Yes, on your first purchase, if you've barely used it. You can get a full refund within 14 days of buying, as long as you haven't gone past the usage limit for your plan:

Whichever comes first, the 14 days or the usage limit, ends the refund window. Haven't used it at all? You qualify. Renewals are not refundable. We always honor any refund rights your local consumer law gives you.

To request one, email report@peakabu.app with your username, the purchase date, the amount, and the last 4 card digits. Full details are in Terms, section 5.5.

Yes. Cancel any time before your event window starts for a full refund, even if you picked the wrong date. Email us with your username and the event date.

Once the window starts, the pass can't be refunded. If Peakabu didn't work during your event, tell us and we'll make it right.

Only if you chose a monthly subscription. Those renew every month until you cancel, and each renewal adds the next month to your account by itself, with no new code. Codes and passes are one-time payments that never renew.

Sign in on your account page and choose Manage subscription. You can cancel, change your card, or get receipts there. You keep your plan until the end of the month you've paid for.

Can't sign in? Email report@peakabu.app with your username and we'll cancel it for you.

If you have a monthly subscription, codes for the same product are saved for later and start when the subscription ends, so you never lose paid time. Your account page shows anything saved.

Without a subscription, a code for the same plan adds its days, and a higher plan upgrades you right away. A lower plan can't be redeemed while a higher one is running; use it after.

Stripe. Peakabu never sees or stores your full card number. See our Privacy Policy for exactly what Stripe shares with us.

• Keep the Peakabu app open until the upload queue finishes.
• On a weak connection, switch to Low Bandwidth (Turtle) mode.
• If one player's view is missing from a session, have that player check that their upload finished.

If it keeps happening, email us your capture mode (Monitor, Screen Capture, or Low Bandwidth), your Windows version, and the session link.

It depends on your plan: 24 hours on Free, 30 days on Creator and Squad, 60 days on Pro. Peakabu Mobile sessions are kept for 45 days after they end. After that they're permanently deleted and can't be recovered, so download anything you want to keep.

Use the Report button on any session or clip, or email report@peakabu.app with the link and a short description.

If you appear in someone else's recording and want it taken down, email us the link. For copyright claims, see Terms, section 24.

Delete it yourself from your account page: scroll to Delete account, enter your password, and confirm. It covers PC, Mobile, and the website, and you have 7 days to change your mind by signing back in.

Can't sign in? Email report@peakabu.app with your username. See what gets deleted and what stays.